Shipping & Returns

We believe that every dog deserves the best, and that includes a stress-free shopping experience for you. Whether you’re excitedly awaiting your new dog lead or considering a return, we’re here to support you. Your satisfaction is our priority, and we want you to feel confident in your purchases.

SHIPPING:

Shipping is a crucial part of your shopping experience. We strive to get your stylish dog equipment to you as quickly as possible. Depending on your location, shipping times may vary, but rest assured, we are committed to providing timely delivery through Australia Post. Please allow up to two business days for your order to be sent, keeping in mind weekends may interfere with sending orders out. We will post as soon as possible and tracking will be sent directly to you.


RETURNS:

Now, let’s talk about returns. You have 30 Days after your items has arrived to you to be eligible for a return. Items must be returned to us in the same condition it arrived to you. Due to being a new small business, the returns shipping costs are to be covered by the customers. We understand that sometimes things don’t go as planned. Whether it’s the wrong size, colour, or simply not what you expected, we want to make the return process as hassle-free as possible.

If you find yourself in a situation where you need to return an item, please send an email through to us either via our Contact Us page, or directly to our email (itsforthedogau@gmail.com). Please include your order number and reason for return in your email to us.

Once it has arrived to us we will look over the products and make sure there is no damage etc - then issue a refund. Please note, it may take 7-10 business days for the money to appear in you bank account.

FAULTY ITEMS:

If any items you receive are faulty or damaged, please notify on our Contact Us page or  directly to our email (itsforthedogau@gmail.com) within 1 week of receiving your order. Please be sure to include your order number, contact number or email, details of the fault. After receiving your email, we will provide you with a return postage label so you can return the item to us.

Once emailed, we will discuss shipping the item and once returned we will inspect the fault. If deemed fault or damaged, we will replace the item or process a refund. If the item you ordered is out of stock we will be in contact to organise an alternate item or the money back.